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Results of 2001 Customer Satisfaction Survey - Customer Comments
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[ Survey Home ]
| What present service do you feel needs improvement and what type of improvement (i.e. stability, coverage, added features…)? | |
| S2-2000 | "WWVB's coverage on the east coast could be improved, which would be of great benefit to those users with clocks that utilize the WWVB BCD time code." |
| S2-2001 | none |
| S2-2002 | Hourly voice announcement should say the NIST website address |
| S2-2003 | All services need no further improvement at this time. Service is excellent. |
| S2-2004 | All are satisfactory. |
| S2-2005 | WWVH periodically unreadable on the East Coast for 3-5 days at a time. Stronger signal would be nice. |
| S2-2006 | Better coverage to the East Coast area |
| S2-2007 | wwv-stronger HF signal would be nice; however it is generally good. |
| S2-2008 | WWV 5 & 10 MHz needs improved signal strength in the midwest. |
| S2-2009 | coverage of wwv |
| S2-2010 | "WWV (Colorado) is difficult to receive in my area (Norristown, PA) especially during daylight hours." |
| S2-2011 | "Problem with website: Like many other people, I do not have a java runner. If you could give links to sites with free downloadable Java runners, it would be very useful. Also, AOL is currently a major ISP. You should adapt to this.-15" |
| S2-2012 | "wwvh second ticks, they need to be transmitted with more kilowattage." |
| S2-2013 | "second ticks, they need more transmission strength" |
| S2-2014 | Things are fine the way they are. |
| S2-2015 | "Occasionally, reception is not good. Interference is often from Spanish language stations." |
| S2-2016 | "Better reliability in reception of shortwave service. The present arrangement of multiple frequencies is helpful because I can usually receive at least one of them, but not always the same one." |
| S2-2017 | The coverage and reliability of the WWVB sig. out on the California west coast could stand to be better. |
| S2-2018 | "Better coverage on some frequencys. However, I do realize propagation comes into effect." |
| S2-2019 | Local access phone number or toll free number |
| S2-2020 | Additional coverage. Many other astronomers around the country are not able to receive WWV reliably. The off-air time services are critical for maintaining accurate timings for astronomical observations. |
| S2-2021 | More reliable coverage and range of the transmitters |
| S2-2022 | WWV coverage and reception in New Hampshire is poor. |
| S2-2023 | "More transmitter power for East Coast of USA. Can't receive WWV at times and much more power is needed for WWVB in the Jacksonville, FL area." |
| S2-2024 | Need to ncrease SW broadcast transmitter power to improve reception and coverage area. No other comparable low-cost technology is easily and widely available for individual users in the astronomical community. |
| S2-2025 | RF Broadcast of audiable signal |
| S2-2026 | Need stronger signals |
| S2-2027 | WWVB reception here in New England is not so great. |
| S2-2028 | "Northeastern NJ: Usually at least one of the five WWV frequencies is listenable (voice), seldom actually clear. Reception improvement would be terrific. Perhaps (pardon my ignorance) higher power would help." |
| S2-2029 | None |
| S2-2030 | WWV marginal reception |
| S2-2031 | More reliable hf radio coverage is desirable but could be difficult and costly to achieve. |
| S2-2032 | go back to continuous time clicks rather than snapshot. |
| S2-2033 | "WWV Time Signals at all wavelengths. All WL need a stronger signal to eliminate static, distortion, interruption, etc. " |
| S2-2034 | Reception reliability is important because I live in Alberta where auroral interference can make the 10 MHz signal disappear completely for long periods. The multiple frequency is a must! |
| S2-2035 | "signal strength,clarity" |
| S2-2036 | I wish the time signals were available globally. I use them is timing astronomical events. |
| S2-2037 | Increase broadcast power of WWVB |
| S2-2038 | During geo storms etc difficulties experienced in shortwave access |
| S2-2039 | "Would appreciate a second propagation/geo message on both WWV and WWVH, especially since VH isn't always receivable. Perhaps make one more usable for beginners (it took me a long time to understand the data presented when I became a ham 20 years ago!)" |
| S2-2040 | Reception in remote areas |
| S2-2041 | "Solar Flux Numbers could be more frequent. At times I use WWVH to get it on the 3/4 hour, at nite." |
| S2-2042 | repeat Solar Terrestrial Conditions report at one other time during the hour. |
| S2-2043 | Better WWV and WWVH radio coverage |
| S2-2044 | "Asa mentioned above, we as amateurs use the service for a number of timing and frequency reference applications such as lunar occultation and planetary occultation measurement." |
| S2-2045 | COMPUTER TIME OF DAY |
| S2-2046 | Coverage |
| S2-2047 | Reception over the air |
| S2-2048 | More power. |
| S2-2049 | Keep it going |
| S2-2050 | No improvement needed. |
| S2-2051 | Strength of Short Wave Time Signals |
| S2-2052 | None |
| S2-2053 | The services offered meet my needs. I use wwvb for most of my standard calibrations. WWV for time setting. |
| S2-2054 | WWVB is weak in the Los Angeles area some times of day |
| S2-2055 | WWVB needs better coverage in my area. |
| S2-2056 | Better bandwidth on the internet service |
| S2-2057 | Coverage |
| S2-2058 | none |
| S2-2059 | none |
| S2-2060 | None; just keep what we have! |
| S2-2061 | Reception. |
| S2-2062 | sw reception tends to come in and out here in the northeastern US. probably just propagation properties |
| S2-2063 | none |
| S2-2064 | Improver reliability on web; more coverage on radio. |
| S2-2065 | n/a |
| S2-2066 | coverage area and strength of signal |
| S2-2067 | System ok as is... |
| S2-2068 | reception |
| S2-2069 | I think they are all cool. |
| S2-2070 | "Perhaps the best thing you could do is make your services, especially the WEB features better known to the public. Make your information as user- friendly as possible." |
| S2-2071 | comupter time set faster |
| S2-2072 | WWVB power. Reception requires careful antenna positioning. Frequent interference due to low signal strength |
| S2-2073 | The present services are adecuate for our needs |
| S2-2074 | WWVB Power. Reception eratic. |
| S2-2075 | increase signal strength |
| S2-2076 | More frequent propagation reports & forecasts |
| S2-2077 | The present services are adecuate for our needs |
| S2-2078 | it satisfy my needs |
| S2-2079 | none |
| S2-2080 | "WWV is not always available throughout the US, therefore improve its coverage reliability." |
| S2-2081 | west coast reception |
| S2-2082 | Higher power transmitters on marginal bands. Use of 25 MHz when band conditions are open. |
| S2-2083 | I like it the way it is. |
| S2-2084 | add more features such as special annoucements |
| S2-2085 | Present services are adecuate |
| S2-2086 | I love the NIST Services we've got. Please continue them! |
| S2-2087 | |
| S2-2088 | WWV could use more transmitter power. I use WWV from remote sites all over the world in my work. |
| S2-2089 | better reception of signal 5000 and 10000 frequencies |
| S2-2090 | better international reception in australia |
| S2-2091 | none |
| S2-2092 | Serves my needs just fine |
| S2-2093 | Suits me as is. |
| S2-2094 | WWV Broadcast 20MHz Coverage |
| S2-2095 | All services are fine. |
| S2-2096 | Radio service with better daylight coverage and reception would be useful (I'm on the East Coast) |
| S2-2097 | "It's not broken, does it need fixing?" |
| S2-2098 | Stronger WWV / WWWVH signals for better reception reliability |
| S2-2099 | "NOTE, I do not know what frequency we ues. It is in clocks that receive you signal and adjust the clock accordingly. This is a wonderful survice." |
| S2-2100 | Better east coast coverage of WWVB |
| S2-2101 | stronger WWV signals |
| S2-2102 | NISTime server is often unavailable |
| S2-2103 | "Perhaps better coverage, however, WWV and even WWVH come in nicely even here in Florida!" |
| S2-2104 | coverage |
| S2-2105 | "Reception problem: this is an east coast location, and at times the antenna placement gives poor reception but for various reasons cannot be relocated. (This is related to the interf""" |
| S2-2106 | "Coverage of WWV - I need radio coverage, in the field, for accurate timing of astronomical events" |
| S2-2107 | World wide radio reception |
| S2-2108 | It's Great! |
| S2-2109 | Web access for time on NIST page...Always web congestion message |
| S2-2110 | this survey should be changed so people can understand it. |
| S2-2111 | Broadcast on a FM channel. It will be heard by numerous people and provide better reception. |
| S2-2112 | NO COMPLAINTS |
| S2-2113 | I would like to see a world time map like the us time map made available. |
| S2-2114 | The java applets are cool but sometimes take to long to load and time out and other times load fast. If I want a quick reading of the time I should be able to cleick a link and get the current time on a very simple page. |
| S2-2115 | Improve Net Traffic for Real Time Java Script |
| S2-2116 | satelite distance at heal |
| S2-2117 | None |
| S2-2118 | More frequent propagation bulletins (more than once an hour) |
| S2-2119 | N/A |
| S2-2120 | Web interface sometimes unavailable. |
| S2-2121 | Update PCTime and WinActs to work with newer modems--they have new instruction sets. Upgrade internet software to use feedback to get accuracy. |
| S2-2122 | None |
| S2-2123 | recption |
| S2-2124 | recption |
| S2-2125 | Get a running clock display that will work on Web TV. |
| S2-2126 | "When ever I attempt access to the correct time, """"one moment please"""" is continuous until the statement on """"net congestion"""" shows up. It is always congested, at least continuous for the past 6 months." |
| S2-2127 | global time zones or links to them |
| S2-2128 | "Radio reception proves difficult in the Northeastern US, particularly at 5 MHz, although this may be due to congestion (too many stations too close)" |
| S2-2129 | making the telephone time toll-free would help |